Frequently Asked Questions

Is there a difference in the effects obtained by generic drugs and name-brand drugs? Why are generics cheaper?
Generic drugs are bioequivalent to name-brand drugs. This means that both types deliver the same effects. Generics are cheaper simply because the pharmaceutical companies that manufacture them do not have to invest in product development and advertising. These costs were already covered by the companies that first marketed the name-brand drugs.
Is it required to have a doctor's prescription to order from your website?
We do require a prescription before we send you your medication. However, if you do not have one you'll be asked to fill in an online medical assessment, free of charge. This assessment in no way replaces your local doctor, whom you should contact before you initiate any treatment.
What is your policy regarding cancellations?
As long as the product hasn't been shipped to you, you are free to cancel your order.
What about returns?
We do not take medication returns, however you can request a full refund if you're not satisfied with the product as long as this is done within 30 days of your purchase.
How can I confirm that my order has shipped?
You can find out about the status of your order in your online account. You can also contact directly our client services department.
Where do you ship these medications from?
Medications are shipped from certified pharmacies located in India. These pharmacies stock products that have been manufactured following the highest standards, by reputable pharmaceutical companies such as Ajanta, Cipla, Ranbaxy and SunPharma. All medications are inspected and approved by the local FDA from the countries where they are manufactured.
Which payment methods do you take?
We accept most major credit cards.
How safe are online credit card transactions?
We have implemented the latest Secure Sockets Layer (SSL) technology in order to protect your credit card transactions. This technology guarantees that the information that you type in our website cannot be viewed by any third parties.
Do you give any medical advice?
We do not provide medical advice. Please consult your local physician in order to discuss proper treatment guidelines and dosage.
Do you ship to APO addresses?
Yes we do. We also ship to FPO military addresses and PO boxes.